job specification

Front Of House Team Leader HOURS: Full time (Flexible, incl. evenings and weekends). LOCATION: Daytona Milton Keynes. Salary: Competitive Daytona Sandown Park is recruiting for a Front Of House Team Leader. Key success criteria for this role include: Daytona Milton Keynes is currently looking for a professional, confident, and reliable Front of House Team Leader to join our busy Front of House team. Daytona is a dynamic and sometimes demanding environment that requires energetic, enthusiastic and ambitious individuals with the ability to thrive under pressure. Key Responsibilities: * To ensure the smooth and efficient running of the Reception and Front of House areas. * To assist the FOH Manager in the day-to-day running of all Customer facing areas and manage reception staff and to ensure correct staffing levels are maintained. * Ensure the FOH team delivers first class service to our customers. * Provide training and induction to all new and existing reception staff whilst developing training to suit the needs of the business. * To ensure all reception staff absences, sickness and annual leave is monitored, recorded and reported to the HR department. * To set targets and monitor active selling within the Front of House team in line with company targets. * To oversee the presentation of facilities to an exceptionally high standard Candidate profile: * Be from a customer focused background (hospitality preferred) with proven ability to drive standards forward whilst ensuring the management and development of the team through training and coaching. * Have excellent written and verbal communication skills * Demonstrate a positive, friendly, and professional manner and culture. * Be able to develop and deliver customer service and sales training to Front of House staff * Be required to devise and implement procedures. * Have the ability to manage and monitor sales targets for the FOH team * Be able to recruit, train, manage and monitor the Front of House team whilst ensuring on-going succession planning. * Must be able to work flexible hours for a 7-day operational business. * Have sound knowledge of Word and Excel * Be a strong and charismatic individual. * Full training on product knowledge and services will be given. * A full job description is available on request. How to apply: If you are interested in this role, please send your CV and covering letter with salary expectation quoting job ref: FOHMK. A full job description of the role is available on request. We look forward to hearing from you